/*
 * Settings → Support panel.
 *
 * Front-only buyer surface for the support hub (settings-support.js consumes
 * the /api/admin/support/* endpoints). Built on the shared admin tokens
 * (--color-*, --space-*, --radius-*, --text-*) and the .badge / .btn / .field
 * vocabulary so it reads consistently with the Licence tab. No hardcoded
 * colours — every value themes through the design tokens.
 */

/* The Support tab carries no live-preview pane, so reclaim the full content
   width the shared .settings-form caps at 720px (mirrors the Licence rule). */
.settings-page__layout[data-active-tab="support"] .settings-form {
    max-width: none;
}

.support-panel {
    display: flex;
    flex-direction: column;
    gap: var(--space-lg);
}

/* Belt-and-suspenders: several support nodes carry an explicit display
   (flex/grid) that beats the UA [hidden] rule, so pair it here — mirrors the
   Licence panel's guard. Covers the closed thread. */
.support-panel [hidden] {
    display: none !important;
}

/* ── Cards ─────────────────────────────────────────────────────────────── */
.support-card {
    display: flex;
    flex-direction: column;
    gap: var(--space-base);
    padding: var(--space-lg);
    border: 1px solid var(--color-border);
    border-radius: var(--radius-md);
    background: var(--color-surface);
    box-shadow: var(--shadow-sm);
}
.support-card__head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: var(--space-md);
    padding-bottom: var(--space-sm);
    border-bottom: 1px solid var(--color-border);
}
.support-card__title {
    margin: 0;
    font-size: var(--text-base);
    font-weight: 600;
    color: var(--color-text);
}
.support-card.is-disabled .support-form {
    opacity: 0.6;
}

/* ── Submit form ───────────────────────────────────────────────────────── */
.support-contact-layout {
    display: grid;
    grid-template-columns: minmax(0, 1fr);
    gap: var(--space-lg);
    align-items: start;
}
.support-form {
    display: flex;
    flex-direction: column;
    gap: var(--space-base);
    min-width: 0;
}
.support-editor-note {
    position: relative;
    overflow: hidden;
    padding: var(--space-lg);
    border: 1px solid var(--color-border);
    border-radius: var(--radius-md);
    background: var(--color-background);
    box-shadow: var(--shadow-sm);
}
.support-editor-note::before {
    position: absolute;
    inset: 0 auto 0 0;
    width: 3px;
    background: var(--color-accent);
    content: '';
}
.support-editor-note__title {
    margin: 0 0 var(--space-sm);
    color: var(--color-text);
    font-size: var(--text-base);
    font-weight: 600;
    line-height: 1.35;
}
.support-editor-note__body {
    margin: 0;
    color: var(--color-text-secondary);
    font-size: var(--text-sm);
    line-height: 1.65;
}
.support-field__head {
    display: flex;
    align-items: baseline;
    justify-content: space-between;
    gap: var(--space-md);
    margin-bottom: var(--space-xs);
}
.support-field__head .field__label {
    margin-bottom: 0;
}
.support-count {
    flex: 0 0 auto;
    font-size: var(--text-xs);
    color: var(--color-text-muted);
    font-variant-numeric: tabular-nums;
}
.support-textarea {
    min-height: 120px;
    resize: vertical;
    line-height: 1.5;
    font-family: inherit;
}
.support-privacy {
    margin: 0;
    padding: var(--space-sm) var(--space-md);
    border-left: 3px solid var(--color-border);
    background: var(--color-background);
    border-radius: 0 var(--radius-sm) var(--radius-sm) 0;
    color: var(--color-text-secondary);
    font-size: var(--text-xs);
    line-height: 1.5;
}
/* Reason banner shown while the form is disabled (e.g. licence inactive). */
.support-disabled-note {
    margin: var(--space-sm) 0 0;
    padding: var(--space-sm) var(--space-md);
    border-left: 3px solid var(--color-warning, var(--color-accent));
    background: var(--color-background);
    border-radius: 0 var(--radius-sm) var(--radius-sm) 0;
    color: var(--color-text);
    font-size: var(--text-sm);
    line-height: 1.5;
}
.support-form__actions {
    display: flex;
    justify-content: flex-end;
    gap: var(--space-sm);
}

/* ── Segmented Ticket / Suggestion ─────────────────────────────────────── */
.support-seg {
    display: inline-flex;
    gap: 4px;
    padding: 4px;
    background: var(--color-background);
    border: 1px solid var(--color-border);
    border-radius: var(--radius-md);
}
.support-seg__btn {
    appearance: none;
    border: 0;
    background: transparent;
    padding: 6px 18px;
    border-radius: var(--radius-sm);
    font: inherit;
    font-size: var(--text-sm);
    font-weight: 600;
    color: var(--color-text-secondary);
    cursor: pointer;
    transition: background 0.12s ease, color 0.12s ease, box-shadow 0.12s ease;
}
.support-seg__btn:hover:not(:disabled) {
    color: var(--color-text);
}
.support-seg__btn[aria-checked="true"] {
    background: var(--color-surface);
    color: var(--color-text);
    box-shadow: var(--shadow-sm);
}
.support-seg__btn:focus-visible {
    outline: none;
    box-shadow: var(--shadow-glow);
}
.support-seg__btn:disabled {
    cursor: not-allowed;
}

/* ── Tickets list ──────────────────────────────────────────────────────── */
.support-tickets {
    display: flex;
    flex-direction: column;
    gap: var(--space-sm);
}
.support-ticket {
    position: relative;
    display: flex;
    flex-direction: column;
    gap: var(--space-xs);
    width: 100%;
    text-align: left;
    padding: var(--space-md);
    border: 1px solid var(--color-border);
    border-radius: var(--radius-md);
    background: var(--color-surface);
    cursor: pointer;
    font: inherit;
    transition: border-color 0.12s ease, box-shadow 0.12s ease, background 0.12s ease;
}
.support-ticket:hover {
    border-color: var(--color-text-muted);
    box-shadow: var(--shadow-sm);
}
.support-ticket:focus-visible {
    outline: none;
    box-shadow: var(--shadow-glow);
}
.support-ticket.is-open {
    border-color: var(--color-accent);
    box-shadow: var(--shadow-glow);
}
.support-ticket__top {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: var(--space-md);
    min-width: 0;
}
.support-ticket__subject {
    min-width: 0;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    font-size: var(--text-sm);
    font-weight: 600;
    color: var(--color-text);
}
.support-ticket__meta {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: var(--space-xs) var(--space-md);
    font-size: var(--text-xs);
    color: var(--color-text-muted);
}
.support-ticket__ref {
    font-variant-numeric: tabular-nums;
}
.support-ticket__unread {
    position: absolute;
    top: 10px;
    right: 10px;
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: var(--color-accent);
    box-shadow: var(--shadow-glow);
}

/* ── Thread (detail) ───────────────────────────────────────────────────── */
.support-thread {
    display: flex;
    flex-direction: column;
    gap: var(--space-base);
    padding: var(--space-base);
    border: 1px solid var(--color-border);
    border-radius: var(--radius-md);
    background: var(--color-background);
}
.support-thread__head {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: var(--space-md);
}
.support-thread__subject {
    margin: 0 0 2px;
    font-size: var(--text-base);
    color: var(--color-text);
}
.support-thread__sub {
    font-size: var(--text-xs);
    color: var(--color-text-muted);
}
.support-thread__close {
    align-self: flex-start;
}
.support-thread__actions {
    display: flex;
    flex-direction: column;
    gap: var(--space-sm);
    padding-top: var(--space-sm);
    border-top: 1px solid var(--color-border);
}
.support-thread__closed {
    margin: 0;
    color: var(--color-text-secondary);
    font-size: var(--text-sm);
}
.support-feed {
    display: flex;
    flex-direction: column;
    gap: var(--space-sm);
}
.support-reply {
    display: flex;
    flex-direction: column;
    gap: var(--space-sm);
}
.support-reply__input {
    min-height: 96px;
}
.support-reply__buttons {
    display: flex;
    justify-content: flex-end;
    gap: var(--space-sm);
}
.support-bubble {
    max-width: 80%;
    padding: var(--space-sm) var(--space-md);
    border: 1px solid var(--color-border);
    border-radius: var(--radius-md);
    background: var(--color-surface);
}
.support-bubble--buyer {
    align-self: flex-end;
    border-color: color-mix(in srgb, var(--color-accent) 40%, var(--color-border));
    background: color-mix(in srgb, var(--color-accent) 10%, var(--color-surface));
}
.support-bubble--vendor {
    align-self: flex-start;
}
.support-bubble__head {
    display: flex;
    align-items: baseline;
    justify-content: space-between;
    gap: var(--space-md);
    margin-bottom: var(--space-xs);
}
.support-bubble__who {
    font-size: var(--text-xs);
    font-weight: 600;
    color: var(--color-text-secondary);
}
.support-bubble__time {
    font-size: var(--text-xs);
    color: var(--color-text-muted);
}
.support-bubble__body {
    margin: 0;
    font-size: var(--text-sm);
    line-height: 1.5;
    color: var(--color-text);
    white-space: pre-wrap;
    overflow-wrap: anywhere;
}

/* ── Empty / loading states ────────────────────────────────────────────── */
.support-empty {
    margin: 0;
    padding: var(--space-md);
    border: 1px dashed var(--color-border);
    border-radius: var(--radius-md);
    color: var(--color-text-secondary);
    font-size: var(--text-sm);
    text-align: center;
}

@media (min-width: 960px) {
    .support-contact-layout {
        grid-template-columns: minmax(0, 1.45fr) minmax(280px, 0.75fr);
    }
}

@media (max-width: 640px) {
    .support-card {
        padding: var(--space-base);
    }
    .support-form__actions .btn {
        width: 100%;
    }
    .support-reply__buttons {
        flex-direction: column;
    }
    .support-reply__buttons .btn {
        width: 100%;
    }
    .support-bubble {
        max-width: 100%;
    }
}